Privacy Policy

1Who we are

This website is operated by HAN & WOLF LTD, trading as HAN & WOLF (“we”, “us”, “our”). We are responsible for the personal information described in this policy.

Business Identification Number (BIN)

BIN 261040005878

Registered address

42 Kenesary Street, Apartment 17Baikonur DistrictAstana, 010000Republic of Kazakhstan

Privacy enquiries

contact@hanwolf.kz

2Information we collect

We may collect the following information:

• Contact details: your name, email address, phone number and company name when you submit an enquiry or contact us directly.
• Correspondence: information you choose to share in messages or during discussions about our services.
• Technical information: your IP address, browser type, device information and access logs generated when you use our website.

Please include only the personal information necessary for your enquiry.

3How we use your information

We use your personal information to:

• Respond to your enquiries and communicate with you.
• Provide information about our services and discuss potential cooperation.
• Operate, maintain and protect our website.
• Meet applicable legal obligations.

We collect and process personal information with your consent where required, or where otherwise permitted by applicable law.

Visiting our website or sending an enquiry does not automatically subscribe you to marketing communications. Where consent is required for marketing, we will request it separately and provide a way to unsubscribe.

4Sharing, storage and international transfers

We may share your personal information with service providers supporting our website, hosting, IT systems and communications, only as needed for those purposes and subject to appropriate confidentiality and data protection obligations.

We may also disclose information to competent authorities where required by law.

Under Kazakhstan law, personal data must be stored in a database located within the Republic of Kazakhstan. We require our storage arrangements and relevant service providers to meet this requirement.

If personal information is transferred outside Kazakhstan, we will comply with applicable cross-border transfer requirements and obtain your consent where required.

5Cookies

Our website may use cookies necessary for its operation and security.

If we use optional analytics or advertising cookies, we will provide information about their purpose and request your consent where required before activating them.

You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Disabling necessary cookies may affect how parts of the website work.

6How long we keep your information

We retain personal information only for as long as necessary to handle your enquiry, maintain a relevant business relationship or meet applicable legal requirements.

Retention periods depend on the purpose of processing and any legal obligations that apply. When information is no longer needed, we delete it or anonymise it.

7How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Access is limited to people and service providers who need the information to perform their responsibilities. However, no method of internet transmission or electronic storage is completely secure.

8Your rights

Subject to applicable law, you may:

• Request information about the personal data we hold about you and how it is processed.
• Request correction of inaccurate or incomplete information.
• Request blocking or deletion of your personal data.
• Withdraw consent where processing is based on consent, subject to applicable legal restrictions.
• Raise a complaint with the competent data protection authority.

To exercise your rights, write to us at:

contact@hanwolf.kz

We may need to verify your identity before responding. We will handle your request within the time limits required by applicable law.

9Links to other websites

Our website may contain links to third-party websites. Those websites operate under their own privacy policies, which we encourage you to review before sharing personal information.

10Changes to this policy

We may update this Privacy Policy to reflect changes to our website, practices or legal obligations. The current version will always be available on this page, with the date of the latest update shown above.

11Contact us

If you have questions about this policy or how we handle your personal information, please contact: